Privacy Policy

i-TRAFFIC owned and operated by The South African National Roads Agency Ltd. (SANRAL), respects your privacy. The following describes our Privacy Policy in relation to the information you submit via, and how it is used.

Information Gathered

Personal Information means individually identifiable information, such as a first and last name, a home or other physical address, phone number, an e-mail address or other contact information, whether at work or at home.

The personal information you voluntarily provide is used to fulfil a request. i-TRAFFIC may use this information to inform you of service information or other news of value to you. i-TRAFFIC or its contracted vendors do not sell, trade, or rent your personal information to anyone, or disclose personal information except:

When the purpose and manner of the disclosure has been disclosed to you prior to your providing the information; or When disclosure is required by law.

i-TRAFFIC does:

  • Use voluntarily provided Personal Information for the benefit of the i-TRAFFIC programme and the user experience, as described in this Privacy Policy;
  • Forward e-mails that ask questions or provide comments on services provided by public agencies for their response;
  • Use standard web technologies to generate aggregate usage statistics in order to improve the user experience and system performance; and
  • Use third-party contractors to operate our i-TRAFFIC services, who will have access to Personal Information solely for the benefit of the programme and will be required to comply with privacy policies as provided in this Policy.

i-TRAFFIC Programmes

The i-TRAFFIC web system collects and uses Personal Information. The treatment of Personal Information entered in the web system is described in the section below. Web Services

i-TRAFFIC may request Personal Information when you submit comments about i-Traffic on or when you participate in a website survey, poll or blog. You may also be asked to provide information when subscribing to an email newsletter or email alerts. You do not need to provide the Personal Information requested as part of these web-based programmes or services, though you may not be able to use some or all of the features of certain programmes or services without providing the information.

We may collect the following information when you visit our website:

  • Date and time
  • Your internet location (IP address) and Service Provider
  • Bytes sent and bytes received
  • Time lapsed on website
  • Pages visited
  • Protocol
  • Cookies
  • Website Referrer
  • Type and configuration of software you used to visit our site


Cookies are small files which can be placed on your computer by Web servers when you visit certain sites. These files may contain information such as ID's and passwords, personal information, or preferences. During your visit, the server can access these files to help personalise pages or allow you to navigate more easily. i-TRAFFIC does not set cookies from any page in the domain. i-TRAFFIC sets cookies with information about user's preferences, only for the convenience of users who use these areas repeatedly. If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the section.

Cross Linking

i-TRAFFIC provides links to other government traffic, public transport and travel related websites as a service to our users. Note that i-TRAFFIC does not endorse or take responsibility for information contained on those sites. When you link to another site, you are no longer on and this Privacy Policy will not apply.

i-TRAFFIC Security

Personal Information collected online is stored on the web server and is not publicly accessible. Personal Information is accessible by i-TRAFFIC employees, our authorised contractors on a need-to-know basis. Please note, however, that phone or e-mail enquiries about other public agencies will be forwarded directly to those agencies, where any Personal Information will be handled in compliance with that agency's privacy policy. All SANRAL employees and contractors

Your Consent

By using, users agree that they will not use the site for any unlawful activity, or use it in any way that would violate these standards. Moreover, users of this website consent to the terms of this Privacy Policy regarding management of Personal Information for the purposes explained in this Policy. The effective date of this Privacy Policy is April 30, 2012. By using the website or phone system on or after this date, you consent to the terms of this Privacy Notice and to i-TRAFFIC’s collection, use, or dissemination of Personal Information as described in this Privacy Policy.


i-TRAFFIC reserves the right to change, modify, add or remove provisions of this Privacy Policy. Any changes will be posted here, and we encourage you to check back from time to time.


i-TRAFFIC welcomes ideas and feedback about all aspects of the site. i-TRAFFIC stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with public agencies either in aggregate form or with specific identifying characteristics removed.

In some instances you may provide comments to us regarding our services. These comments may be displayed on our website to other users. If you do not wish for your comments to be displayed, please send an e-mail to and we will remove your comments.

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